Tag Archive

More consumers than ever want retailers to personalize service

Published on October 9, 2018 By kelly simmons

Dive Brief: As shopping becomes more ubiquitous through online, mobile and brick-and-mortar channels, retailers need to become more trusted advisors to their customers and more capable of providing them with personalized, immersive shopping experiences, according to new research from Accenture and the Retail Industry Leaders Association (RILA). The research found that 63% of consumers surveyed are interested […]

The Rise of Brick and Mortar

Published on May 1, 2018 By kelly simmons

Macy’s CEO Terry Lundgren has referred to old-fashioned brick and mortar stores as “the new black” for retail. At first glance, this remark seems anachronistic, even contradictory; after all, how could traditional retail venues suddenly become “stylish?” The answer lies in the supposed dominance of e-commerce, and the revelation of this retail bogeyman as a […]